Subject:
Title
Request increase in spending with Human Circuit for FY 22
Body
EXPLANATION AND SUMMARY:
Request to approve increase in spending with Human Circuit for FY 22 riding VASCUP CONTRACT 7058821-10JC to cover the costs of maintenance support agreement for Cable Channel equipment at Town Hall and the Community Center and to procure additional charging stations and receivers to accommodate wireless goose neck microphones for Town Hall to be used for Conference and Work Sessions for Boards and Commisions.
Maintenance Support:
Phone Support
This support agreement includes on-site support during normal business operating days and hours (9a.m. to 5 p.m. ET Monday through Friday). If an onsite visit is necessary, a site visit will be scheduled based on the following parameters:
- For CRITICAL system failures, where production stops or a production stop is considered imminent
(i.e. the system is unusable.) Human Circuit will dispatch an engineer as soon as possible but no later than one (1) business day.
- For a Non-Critical system failure, where production does not stop however performance is diminished (the system is usable.) Human Circuit will coordinate an on-site support visit with the ICAMS.
Remote Support
If allowed, and enabled by the network administrator, Human Circuit engineers can connect via VPN or hosted remote access to provide a faster response upon receiving a service request. Human Circuit can remotely reconfigure equipment, modify control systems, update software and verify that fail-over mechanisms are working.
Wirelss Micrphones Overview:
The Town of Vienna wants to use Community Center microphones in Town Hall in order to accommodate additional participants. Four charging stations will be added in Town Hall (five charging stations total). Two transceivers will be installed in Town Hall (three transceivers total). The charging stations have a "link" button that will pair the microphones to the transceivers. An expansion ...
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